FAQ

General

Yes, the Napp Mattress is Made in New Zealand. We are proud to support New Zealand Manufacturing, Kiwi workers and their families.

The best place to try it is in your home over several nights. Otherwise in Auckland or Rangiora, details on the Contact page.

We are a family-owned New Zealand business with small showrooms on the North Shore in Auckland and at Kakapo Linen in Rangiora.

If your order is in stock (that info is normally provided on the specific Product page), then we will aim to reach your home in the North Island in the two to five working day range. Approx. five to seven working days for the South Island via Mainfreight.

The foams in the Napp Mattress are of the highest quality and created by a world leading process that produces no CFCs or Auxiliary Blowing Agents and virtually no VOCs. Joyce Foams has been awarded the Australian Good Environmental Choice Ecolabel. There are clear environmental advantages to not shipping our Mattresses half way around the World as the majority of our competitors do. 

We are very confident that the Napp Mattress is going to suit the vast majority of New Zealanders. In fact, we are very confident you will love it. To be confident in your choice, we offer a 100 Night Sleep-Easy Guarantee. Don’t like it and we will arrange to have the mattress picked up and give you a full refund. We do ask that you try it for at least 35 days as it may take a little while to adjust to.

Please contact us to inform that you would like to have it picked up. We will generally arrange for Habitat for Humanity or the Salvation Army pick it up.

Hard to say for sure. We know that we are 100% confident in the Napp mattress in terms of its design for New Zealanders and manufacturing it right here in NZ. 

Is a mattress made in China just as good? We believe the design and materials aren’t as good as what we have put into the Napp mattress. Is it made as well…time will tell!

We do know that in testing a number of mattresses using machinery designed to simulate ten years of use, the Napp mattress proved to be the most durable.

Absolutely. Our design brief was to design an excellent mattress that ticks all the boxes and then get it to the New Zealand market at a great price. This has been achieved by removing the huge costs of bricks and mortar, sales commissions and expensive ‘sales’ advertising campaigns.

In a Retail store, the Napp mattress would sit comfortably beside comparable memory foam mattresses that sell in the $2000 to $3000+ price bracket.

Yes, we offer a 100 Night Sleep Easy Guarantee on our Napp Mattress (Mattress only or the Mattress/es part of an Adjustable Bed).

Adjustable Bases

We can offer this in certain areas for a very reasonable fee – areas including (some others are possible if really needed) Auckland. Waikato, Tauranga and Christchurch. The set up is quite straight forward on most of the models and we can provide instructions before the bed arrives (enclosed in the bed base also).

For the split models (King, Super King and Californian King +) the respective best fitting sheets are Half King for Split King, Long Single for Split Super King and King Single for Californian King +.

Look out too for our Kahukura Butterfly sheets, specific sheets for your Adjustable Bed.

The Enliven takes about half an hour per side through to a bit more to do on the likes of the Uplift, perhaps an hour per side.

It can easily reach any socket in the bedroom.

Mattress & Topper

Yes, to keep your Napp Mattress in excellent condition

Nope, once it is out (compression packed) it won’t be going back in.

We recommend trying the Medium Napp Mattress as it is, if you really feel like you want a softer feel after a few nights then adding the Gel Topper is a good idea.

The top Hygroflex layer in particular and the cover of the Napp Mattress (Outlast™) have excellent Temperature control properties

Yes, provided it is a firm base. Solid slat or Platform (typically part of your regular Mattress and Base) Bases are perfect

Yes, though as above, we recommend trying the Napp as it is first.

Standard NZ size sheets.

Payments

Napp offers normal Debit/Credit Card options, Splitit (on your Credit Card but over 4 Interest Free payments) and GEM Visa.

Yes, 12 Months Interest Free via your GEM Card.

Cash could be used at our Auckland show room or banked directly into our account (we would need to provide you with a Draft Order).

No problem, just contact us so we can send you a Draft Order with the Napp account details.